Q: How fast do you ship?
A: Items that are in stock will usually ship within 2-5 business days. Items that are made to order will ship within 1-3 weeks. Please get in touch if you need your order faster. Some of the items that are currently out of stock can still be ordered, in which case the date at which they are expected to ship will be specified in the product description. You will receive a tracking number when your order ships. In the rare event of a lost or damaged package, we are unfortunately unable to provide extensive assistance and advise you to contact your local post office immediately. International customers: Please keep in mind that international mail may be held up for up to 4 weeks at customs. Depending on the laws and regulations of your country of residence, you might have to pay additional customs fees or taxes when you receive your package. We do not mark packages as "gift" and always declare the full value of your order so that you can get a refund in case of loss or damages.
Q: What is your return policy?
A: We generally do not offer returns or exchanges unless we inadvertently shipped a defective item. We pack our orders with great care and cannot be held responsible for damages due to postal transit - in the rare occurrence that a package is lost or damaged in the mail please contact your local post office with your tracking number and file a reimbursement claim. Refunds based on color discrepancy only will not be accepted - please remember that color varies from screen to screen and while we take great care to photograph our products accurately your monitor settings might be slightly different from ours. If you are unsatisfied with your purchase you can exchange it for another item as long as it is in sellable condition - unworn, unwashed, and in its original packaging. Please contact us within 2 days of receiving your order.
Q: How about my linen towel, tote or napkins?
A: Hand wash in cold water. Hang to dry. Iron on back with no steam.
Q: Do you wholesale?
A: We do! If you're a retailer interested in carrying my products, please get in touch at firstname.lastname@example.org .